In this book the author shares with us the secret behind his success. He tells us not to ask the IQ's ie. the Incorrect Questions, which we normally do, when things go wrong or when we need to get things done. What are these Incorrect Questions? Well they are simply questions like, " Why is this happenning to me?" OR, " When will they ever understand me?" OR, " Who is going to help me?" These questions drive us deeper into exasperation.
Instead, he tells us to ask the QBQ ie the Question Behind a Question. Examples of such questions will be, "How can I prevent this from happenning to me again?" OR, " How can I better understand his/her point of view ?" OR, "What can I do to convince others to get themselves involved in this project with me?" These questions help us to find a solution.
The IQ's are reactive questions while the QBQ's are proactive questions. Those of us who are working in an organisation must remember that organisations don't serve people, individuals do! Therefore we have to constantly ask the QBQ's to upgrade ouselves so that our organisation can thrive. Our organisation's reputation is in our hands.
This book is a very easy read, filled with nuggets of wisdom. All of you out there, this book is for you. You maybe an officer, a CEO, a cleaner or even a meat seller at the market. There is only one thing you must remember. Your job's reputation is in your hands. You have the power to make it popular or unpopular. Therefore let us ask the QBQ's and unleash the power of accountability today. You can find this book in any of the NLBs near your place.
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